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Group IT service status.

Current availability and recent incidents for the systems our colleagues and suppliers rely on.

All systems operational

Last updated 31 October 2026, 08:00 UTC. A planned maintenance window for document management is scheduled for 2 November 2026, 22:00–23:30 UTC; read-only access will be available.

Systems

Current status.

Availability over the last 90 days (oldest on the left). Amber marks a day with an incident.

Corporate email and calendarOperational
99.94% 90-day uptime
Identity and single sign-onOperational
99.99% 90-day uptime
VPN and remote accessOperational
99.97% 90-day uptime
Finance and consolidation (ERP)Operational
99.90% 90-day uptime
Document managementOperational
99.98% 90-day uptime
Supplier portalOperational
99.99% 90-day uptime
Meridian trading and risk platformOperational
100.00% 90-day uptime
North Technology hosting platformOperational
99.99% 90-day uptime
Group websiteOperational
100.00% 90-day uptime
London switchboard and telephonyOperational
99.98% 90-day uptime
History

Past incidents.

24 October 2026 · Resolved

VPN: intermittent authentication failures

Some users were unable to connect to remote access between 09:12 and 09:54 UTC after a certificate on a gateway was replaced. The gateway was rolled back and the change was re-planned. Resolved.

9 October 2026 · Resolved

Email: delayed outbound delivery

Outbound messages were queued for up to 40 minutes between 13:05 and 14:23 UTC while a mail relay was recovered. No messages were lost. Resolved.

22 September 2026 · Resolved

Document management: slow search

Planned index maintenance overran by 27 minutes on the evening of 22 September. Search results were incomplete until 23:17 UTC. Resolved.

11 September 2026 · Resolved

Supplier portal: brief outage during certificate renewal

The portal was unavailable for 14 minutes from 06:31 UTC while its certificate was renewed. Resolved.

4 August 2026 · Resolved

Finance: period-end batch delayed

The July period-end consolidation batch started two hours late because of a database lock. Finance users were notified, and the batch completed at 11:40 UTC. Resolved.

To report a problem with a group service, contact your local IT service desk or email servicedesk@northholdingsgroup.com.